Increase VoIP uptime with these tips

A reliable, efficient, and effective telecommunications system is critical to your ability to generate and nurture leads, communicate with vendors, and provide top-notch customer service. If that system were to break down, even for just a day, you could suffer significant losses in productivity, profits, and customer trust. For this reason, you should secure your […]

How to get the best out of Microsoft Word

Microsoft Word has long been regarded as one of the best document processing applications in history. And Microsoft isn’t resting on its laurels, as it continues to bring more features for users to enjoy. Here are some productivity features you should take advantage of. Work online Don’t have the Word app on your computer, tablet, […]

Top tips when selecting an MSP for your business

Technology underpins nearly every aspect of modern business processes. Managing it, however, can be complex and tedious. This is where managed IT services providers (MSPs) can help. Whether your company needs software solutions, network infrastructure management services, or cloud technology, MSPs can provide all this and more. MSPs defined MSPs are companies composed of specialists […]

How to keep your email account safe

Many businesses use email to send and receive sensitive information, making it an attractive target for cyberattacks. To reduce your exposure to cyberthreats, implement the following email security measures. Use separate email accounts Most people use a single email account for all their online tasks. As a result, all information from websites, newsletters, shopping deals, […]

Ways to connect a Mac to an external monitor

You can’t beat the convenience of having two monitors while working. For one, you don’t have to constantly shift from one window to the other while doing different things all at the same time. Mac users who prefer having open pages side by side will find this guide on how to connect their Mac with […]

VoIP system costs that you should know about

Like all business components, Voice over Internet Protocol (VoIP) systems have costs of ownership, or the direct and indirect costs accrued by a certain service or product. Understanding your VoIP’s total cost of ownership will help with your tech budgeting and more. Upfront costs Upfront costs are largely determined by the manner in which you […]

Microsoft 365 is now better poised for hybridity

To address the challenges of the post-pandemic workplace, Microsoft has added several new features in Microsoft 365 that are aimed to improve the productivity of hybrid workers. Here are some of the new M365 updates you should be excited about. Work seamlessly with Windows 365 Windows 365 is a cloud service that allows users to […]

Here’s why your SMB needs a business continuity plan

A variety of untoward events can disrupt the operations of small- to medium-sized businesses (SMBs), including natural disasters or cyberattacks. These incidents can cause SMBS to lose revenue, or in some extreme cases, close permanently. Fortunately, having a concrete business continuity plan (BCP) in place will help your business recover quickly after a disaster. What […]

It’s time to rethink your password strategy

In 2003, the National Institute of Standards and Technology (NIST) stated that strong passwords should consist of upper- and lowercase letters, numbers, and symbols. However, the institute has now reversed its stance. Find out why and learn what their new recommendations are. The problem The issue isn’t that the NIST advised people to create easy-to-crack […]

Recording calls is good for business — here’s why

Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]