Blog

Turn hold time into gold by enhancing your VoIP on-hold messages

May 15th, 2024

For many businesses, Voice over Internet Protocol (VoIP) on-hold messages are an afterthought — a necessary evil to fill the silence while customers wait. But did you know that wait times could be transformed into powerful marketing tools? By carefully crafting VoIP on-hold messages, you can keep your customers engaged and enhance their overall experience.

Combat phishing with Microsoft 365 Defender

May 13th, 2024

Phishing might sound complicated, but the basic concept is simple: deception. Criminals try to trick you into revealing personal information or clicking on dangerous links. This blog will equip you with the knowledge to recognize phishing attempts and leverage Microsoft 365 Defender’s advanced protection to stay safe online.

How cloud-based OMS empowers your eCommerce business

May 8th, 2024

eCommerce thrives on happy customers, but managing a growing order volume can strain your ability to deliver exceptional experiences. What’s worse, traditional methods often fall short of current demands. Discover how a cloud-based order management system (OMS) empowers you to streamline operations, minimize errors, and provide valuable information.

Hackers 101: Understanding the different types and what they do

May 6th, 2024

Back in the 1950s, the term “hacker” simply described someone who enjoyed tinkering with computers and pushing their boundaries. However, with the rise of personal computers in the 1980s, the term became associated with individuals who exploited vulnerabilities in computer systems, often teenagers who enjoyed the thrill of breaking into government IT systems.

Why softphones are the perfect business communication solution

April 26th, 2024

Are you searching for a communication solution that’s as dynamic as your business environment? Softphones emerge as a compelling contender, offering a host of features tailored to meet the unique needs of modern enterprises. From enhanced mobility to cost savings, softphones present a comprehensive solution ideal for businesses wanting to elevate their communication strategies.

Simple steps to protect your online presence

April 17th, 2024

With cyberthreats on the rise, businesses must prioritize online security to safeguard sensitive information and maintain customer trust. The good news is that understanding the basics of online security can go a long way in keeping your data safe from prying eyes.

5 Security measures you need for VoIP

April 12th, 2024

Businesses are increasingly relying on Voice over Internet Protocol (VoIP) systems due to their cost-effectiveness and enhanced features. However, VoIP systems are not without security risk — these systems are also a potential entry point for cyberattacks.

Unlock your team’s peak productivity with Viva Insights

April 10th, 2024

Wondering how your team can get past its productivity plateau? Feeling like there’s untapped potential hidden within your workflows? Your search for answers ends with Viva Insights. This innovative tool from Microsoft uses the power of data to analyze your team’s collaboration patterns and identify areas for improvement.

6 Common disaster recovery myths every business should know

April 5th, 2024

Cyberattacks, system failures, and natural disasters have become a common occurrence, and they’re becoming increasingly more disruptive as businesses continue to digitize their operations. Having a disaster recovery plan is the best defense against these risks, but a shocking number of businesses are misinformed about what it takes to effectively recover from a disaster.